At Storater.pk, we are committed to providing exceptional customer support to ensure your satisfaction with our products and services. Our Support Policy outlines the guidelines and procedures for addressing your queries, concerns, and technical issues. Please read this policy carefully to understand how we strive to assist you effectively.

1. Contacting Support: a. For general inquiries or assistance, please reach out to our customer support team via email at support@storater.pk. b. Our customer support team is available from Monday to Friday, between 9:00 AM to 6:00 PM (Pakistan Standard Time). c. We strive to respond to your inquiries within 24 hours during business days.

   
   

2. Order Support: a. If you have any questions or issues regarding your order, including order status, delivery, or payment, our support team is here to help. b. Please provide your order details, such as order number, when contacting support to facilitate a faster resolution.

   
   

3. Product Support: a. For any inquiries related to our products, their features, specifications, or usage instructions, our support team is available to assist you. b. We aim to provide accurate and timely information to ensure your satisfaction with our products.

   
   

4. Technical Support: a. If you encounter any technical issues or difficulties while using our website or services, please inform our support team promptly. b. Our team will investigate and provide necessary assistance to resolve the technical issue to the best of our abilities.

   
   

5. Returns and Refunds Support: a. If you have questions or require assistance regarding returns, refunds, or warranty claims, our support team is here to guide you through the process. b. Please refer to our Refund and Returns Policy for detailed information on the eligibility and procedures.

   
   

6. Feedback and Suggestions: a. We appreciate your feedback and suggestions as they help us enhance our services and improve your shopping experience. b. Feel free to share your valuable insights with our support team via email.

Please note that while we strive to provide excellent support, there may be limitations or exceptions based on the nature of the inquiry or circumstances beyond our control.

We value your trust in Storater.pk, and our support team is dedicated to addressing your concerns promptly and efficiently. Your satisfaction is our priority, and we are committed to delivering a positive customer experience.