Refund and Returns Policy
Thank you for shopping at Storater.pk. We strive to provide you with a seamless and satisfactory shopping experience. In the event that you are not completely satisfied with your purchase, we offer a Refund and Returns Policy to ensure your peace of mind. Please read this policy carefully before initiating a return or refund request.
Eligibility:
a. This Refund and Returns Policy applies to products purchased from Storater.pk.
b. Refunds and returns are available for orders delivered within Pakistan only.
c. The policy covers products that are unused, undamaged, and in their original packaging with all tags and labels intact.
Refund Duration:
a. You have a period of 7 calendar days from the date of delivery to request a refund for eligible products.
b. Beyond this period, we cannot accept refund requests.
Reasons for Refund:
a. Damaged or Defective Products:
If the product you received is damaged, defective, or not functioning properly, you may be eligible for a refund. Please provide photographic evidence of the damage or defect when initiating the refund request.
b. Incorrect or Incomplete Order:
If you receive a product that is different from what you ordered or if your order is incomplete, you may request a refund. Ensure that you notify us of the issue within the specified refund duration.
c. Order Cancellation:
If you decide to cancel your order before it has been shipped, you may be eligible for a refund. Please note that if your order has already been shipped, you will need to follow our Returns process (refer to Section 4).
Returns Process:
a. To initiate a return, please contact our customer support team at [email protected] within the specified refund duration. Provide your order details, reason for return, and any supporting evidence.
b. Our customer support team will guide you through the returns process, including providing you with a return shipping address.
c. You are responsible for the return shipping costs, unless the return is due to an error on our part (such as receiving a damaged or incorrect product).
d. Please ensure that the returned product is securely packaged to prevent any further damage during transit. We recommend using a reliable courier service for the return shipment and obtaining a tracking number for reference.
Refund Process:
a. Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process.
b. Refunds will be processed within a reasonable timeframe and issued through the original payment method used for the purchase.
c. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.
Non-eligible Products:
The following products are not eligible for refunds or returns, unless they are damaged or defective upon delivery:
- Perishable goods
- Personal care and hygiene items (such as cosmetics, earrings, undergarments)
- Products with sealed packaging that has been opened or tampered with
Contact Information:
If you have any questions, concerns, or inquiries regarding our Refund and Returns Policy, please contact us at [email protected]. Our dedicated customer support team will be happy to assist you.
Please note that Storater.pk reserves the right to amend or update this Refund and Returns Policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically to stay informed of any changes.
By making a purchase on Storater.pk, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.
